Shipping & Returns

Processing and shipping time

Orders are processed for delivery on business days only, Monday to Friday, excluding public holidays and weekends. Shipping times may vary depending on your location and the selected shipping method.

For international orders, delivery times can vary due to customs processing, courier delays, and destination country regulations.

USA mainland shipping

We offer free standard shipping on all orders within the USA mainland.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your parcel.

Changes or cancellations

If you need to modify or cancel your order, please contact us as soon as possible with your order number and details.

We will do our best to help before the order is processed, but once the order has shipped, we are unable to make changes or cancellations.

Delayed, lost or damaged

Please make sure your shipping address is entered correctly at checkout. It is the customer’s responsibility to ensure all shipping information is accurate and complete.

If your package is delayed, lost or arrives damaged, please contact us with your order number and any relevant photos or tracking details so we can review your case and assist you.

Returns & exchanges

Due to the nature of our products, we are unable to accept returns or exchanges once the item has been used, opened, or is no longer in its original condition.

If you have an issue with your order, please contact our support team as soon as possible so we can review your case.

Return requirements

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be returned with all original packaging.
  • Proof of purchase or order number may be required.
  • Sale items, promotional items, and personalized products may not be eligible for return.
How do refunds or store credit work?

Once your return is received and inspected, we will notify you about the status of your request.

If approved, your refund or store credit will be processed according to our return policy.

Are shipping costs refundable?

Shipping costs are non-refundable unless the return is due to an error on our part or a damaged item that has been approved by our support team.